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Shipping & Returns

Delivery Times
Orders placed between Monday and Thursday are normally dispatched within 48 hours or less, orders placed Friday, Weekends or Bank holidays will be shipped on the next available working day. Delivery will take place Monday to Friday between 7.30am and 5.30pm (excluding Bank Holidays). Someone will need to be present to sign for the delivery. If you require an AM (before 12.00 pm) or PM (after 12.00pm) delivery, this can be arranged at an additional charge. Other timed delivery slots can also be arranged. Unless an AM/PM delivery has been prearranged, we will be unable to stipulate a time for delivery. Please contact us on 01702 618877 for costs.

Our delivery partner will require a signature upon delivery. If you stipulate that the goods can be left outside should you not be there to accept the delivery, please be aware that this is entirely at your own risk and EDP (UK) Ltd will accept no liability for any shortages or damages whatsoever. Our carrier will leave a card containing contact telephone number and consignment number if there is no one present and no prior arrangement has been made to leave outside. It is important to contact the carrier to re-arrange the delivery. Our carrier will retain unclaimed goods for 5 days, after which they will be returned to us. Our terms regarding product returns will apply to this.PO Box address or BFPO

Our carrier is unable to deliver to a PO Box address or BFPO address. Please supply a full UK postal address for all deliveries. In case of a BFPO delivery, please contact our office for information on delivery charges.

Delivery Costs
Delivery costs are £8.16, regardless of order value, to England, Wales and Scottish Lowlands/Borders. Large items such as Loosefill will be charged at £14.99.Bulk orders may be liable to a carriage surcharge. If this applies to your order, we will contact you in advance of shipping your order

Channel Islands, Northern Ireland, Isle of Wight, Scottish Highlands and Isles, Isle of Man and all other UK offshore destinations - please call 01702 618877 for a delivery price. There is no minimum order value.

The following Scottish postcodes are subject to an additional delivery charge: AB30-38, AB44-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17 PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3.

When you order over the Internet or by mail order, you have seven days to evaluate the product in your home, if within those seven days you decide to return the product (unused and undamaged). you will be entitled to a full purchase cost refund, however this does not include shipping costs. Note. This does not apply to bespoke products.

All claims of shortages must be notified within 7 days of delivery.

We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.Your details will not be passed on, or sold to other companies, We will not use your Email address to send you spam or junk mail.

If you can't find what you're looking for or you would like a quote please call 01702 618877